Shop Management: Service Manager's Guide to Shop Performance - Delphi Technologies

Duration: 4 hours

Face to face Vehicle Electronics & Engine Management Business and Operations Training Series

Course Overview

Course number: SV22004

Delphi is happy to offer an updated course for owners and managers to assist you in becoming the manager that everyone wants to work.

We’ve taken the latest research and tried and true methods of looking at productivity, efficiency, and creating a desirable work environment and turned them into methods and processes to run your store. It is the premise of this class that the best way to have satisfied customers is to have satisfied employees. A premise that is promoted by companies like Hilton Hotels, and Sewell Village Dealerships, and business gurus like W. Edwards Deming, Tom Peters, and John Medina.

Audience

All automotive aftermarket service providers
Skill level

Entry level to intermediate
Prerequisites

None

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This course includes:

Methods for recruiting customers and employees, and how to turn those into lifetime relationships
Creating a desirable work environment and optimizing productivity and efficiency

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Part resource centre delphi training academy courses

Duration: 3-4 Hours

Vehicle Electronics & Engine Management Hybrid Electric Vehicle Training Series

Hybrid Electric Vehicles – Second Look

This is a sequel course that follows our popular “Hybrid Electric Vehicles . . . First Look” course with up-to-date information that will increase your knowledge on these complex and evolving vehicles.

Part resource centre delphi training academy courses

Duration: 4 hours

Business and Operations Training Series

Shop Management: Fundamental Keys to Increasing Service Sales

Tips for selling diagnostic testing and other repairs effectively, make the sale and following up with your customers after the sale all go towards the ultimate goal of helping you perfect relationships with your customers that increase sales and satisfaction.

Part resource centre delphi training academy courses

Duration: 4 hours

Diagnostics & Test Equipment Business and Operations Training Series

Emerging Technologies

Onboard safety and passenger conveniences to V2V/V2x are explored along with connectivity, economy, and new emission standards.

Part resource centre delphi training academy courses

Duration: 4 hours

Maintenance Solutions Business and Operations Training Series

Shop Management: Service Advisor’s Guide to Selling PM

This class will take a deep dive into selling your customers on the benefits and the need to do preventive maintenance.

Part resource centre delphi training academy courses

Duration: 7-8 hours

Maintenance Solutions Hybrid Electric Vehicle Training Series

Advanced Electrified Vehicle Training - Hands On HEV, PHEV, and BEV Diagnosis and Repair

This course combines highlights/reviews of the “48 Volts and Beyond - Advanced Electrified Vehicle Diagnostics” 4-hour course with several hours of live vehicle demonstrations and technician hands-on work assignments on actual vehicles in a repair shop setting.

Part resource centre delphi training academy courses

Duration: 3-4 hours

Air Conditioning & Thermal Maintenance Solutions Heating Ventilation and Air Conditioning Vehicle Systems Training Series

HVAC "Hide and Seek" for Electrified Vehicles: Essentials in PHEV and BEV Thermal Management

This course will go through the unique and various high voltage and HVAC-related technologies on HEVs, PHEVs, and BEVs.

Part resource centre delphi training academy courses

Duration: 4 hours

OBD Diagnostic Gasoline Powertrain Training Series

Advanced Fuel Systems Hands-On Diagnostics

This hands-on event looks at PFI/GDI issues and solutions in a in-person, lab-like setting.

Part resource centre delphi training academy courses

Duration: 4 hours

Diagnostics & Test Equipment Ignition Gasoline Powertrain Training Series

Good C.O.P./Bad C.O.P. - Advanced Ignition Diagnostics

Our Good C.O.P. / Bad C.O.P. - Advanced Ignition Diagnostics course overviews advanced diagnostics of coil on plug ignition systems.

Part resource centre delphi training academy courses

Duration: 4 hours

Diagnostics & Test Equipment Fuel Systems Gasoline Powertrain Training Series

Diagnosing and Repairing Fuel Systems

This course will give the technician the educational tools to accurately diagnose and repair future fuel-related issues in the bay the next day.

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