Delphi's Commitment to AI-Driven Innovation
Artificial intelligence (AI) is at the heart of Delphi's mission to enhance user experiences and drive industry innovation. By embedding AI into our diagnostic solutions, we’re addressing complex challenges and paving the way for a smarter, more efficient automotive aftermarket. In this second part of our series, we explore how AI is reshaping the diagnostic journey for technicians worldwide.
AI-Powered Diagnostics: Enhancing User Experience
Data is the foundation of effective AI. Our diagnostic solutions (DS) are built around two guiding principles:
User-Friendly Design: We aim to create diagnostic systems that are both intelligent and intuitive, providing technicians with step-by-step guidance and actionable insights. This simplifies the process, whether dealing with complex faults or routine issues.
Performance Optimisation: By refining our algorithms with real-world feedback, we ensure our tools deliver reliable, precise results every time. This helps technicians save time, reduce stress, and improve accuracy.
Supporting Users Throughout the Diagnostics Journey
Our AI-powered DS supports users in multiple ways:
- Problem-Solving with Precision: Analysing input and suggesting data-driven solutions for faster, more accurate diagnostics.
- Access to Tailored Resources: Offering relevant training videos, articles, and technical bulletins for immediate or future use.
- Operational Insights: Providing data-backed lead time estimates, enabling garages to forecast needs, enhance efficiency, and build customer trust.
Driving Innovation and Connection
Every Delphi innovation aims to enhance user experiences. AI allows us to provide educational content in preferred languages while equipping technicians with the solutions and tools to excel. Looking forward, we’re exploring AI applications to optimise processes, predict trends, and improve customer service.
Discover more about our AI-powered diagnostic solutions and how we’re driving the industry forward.
Stay ahead. Stay connected. Stay Delphi.
About Delphi
Delphi, a brand of PHINIA Inc., is a global Aftermarket leader championing next-generation talent, first-to-market innovations, market leading products and smart service solutions, for a better and more connected today and tomorrow. We are committed to developing solutions that prepare technicians all over the world, to help vehicles go cleaner, better, further, right through their lives. For further information visit www.delphiautoparts.com
Media Contacts
Neil Fryer
SVP & President Aftermarket